Terms of Use and Privacy Policy for ZFuture Consulting and Training

ZFuture Consulting and Training aims to provide outstanding services in the fields of training, consulting, auditing, and qualification, specifically in the areas of environment, sustainability, safety, and occupational health. To ensure transparency and professionalism in dealing with our clients and partners, the company has established a set of Terms of Use and Privacy Policies that clarify how services are provided and protect the rights of both clients and the company. These policies include the Terms and Conditions, Privacy Policy, Complaints and Suggestions Policy, and Partnership Policy.

First: Terms of Use and Privacy Policy

ZFuture Training Consulting and Training Company is committed to protecting the privacy of personal data collected from clients and partners. The privacy policy has been established to ensure the respect and confidentiality of customer data and information.

  • 1. Collection of Information

The company collects personal information such as name, address, email, and contact details for registration and communication purposes with clients. The company ensures that the information is used solely for the purposes it was collected for, and this is a fundamental aspect of the terms of use and privacy policy.

  • 2. Use of Information

Personal information is used to provide and improve the services offered to clients. The data is handled with strict confidentiality and is only used within the limits permitted by law. Information is also used for communication purposes, such as sending updates related to courses and services.

  • 3.Data Protection

The company is committed to taking all necessary security measures to protect customer data, including encryption technologies and regular system updates to prevent unauthorized access. Data is retained for a specified period and is deleted once it is no longer needed.

  • 4. Sharing Data with Third Parties

Customer data is not shared with any third party without prior consent from the customer, except in cases required by local laws. The company is committed to maintaining the privacy of data and not selling or using it for marketing purposes without the customer's permission.

Second: Complaints and Suggestions Policy

At "ZFuture Training Company," we aim to provide services that meet the expectations of our clients. Therefore, we offer a dedicated channel for receiving complaints and suggestions to ensure the continuous improvement of the quality of the services we provide.

  • 1. How to Submit a Complaint

Clients can submit complaints or suggestions via the dedicated email [complaints email] or through the form available on our website. The complaint should include clear information such as the client's name, a description of the issue, and any documents or additional information that may help in understanding the problem.

  • 2. Complaint Handling

Upon receiving the complaint, an acknowledgment of receipt will be sent within 48 hours. The complaint will then be analyzed by a specialized team, and a response outlining the steps to be taken will be provided within a maximum of 7 business days.

  • 3.Using Complaints to Improve Performance

Complaints and suggestions are used as a reference point to improve processes and deliver services that are more aligned with customer needs. The company is committed to regularly reviewing complaints and using them to enhance overall performance.

Third: Partnership Policy

"ZFuture Consulting and Training" is committed to establishing strategic partnerships to support innovation and expand the services offered, while maintaining high-quality standards.

  • 1. Partnership Goals

We aim to establish mutually beneficial partnerships that contribute to achieving sustainability and enhancing the efficiency of services provided. Through partnerships, we strive to transfer expertise and knowledge, adding value to trainees and clients.

  • 2.Partnership Criteria

The partnering entity must be a licensed organization with a trusted record in training, consulting, or environmental auditing. The partnership must uphold the quality and sustainability standards set by ZFuture.

  • 3.Partnership Application Process

The partnership process begins with the potential partner submitting a partnership application form through our website or direct communication. A specialized team will review the applications and arrange an initial meeting to discuss the partnership opportunities and alignment of objectives.

  • 4.Signing the Partnership Agreement

After meeting the required conditions and standards, a partnership agreement will be signed, covering all details such as mutual obligations, rights, and the duration of the collaboration. This agreement aims to establish a clear framework for work and ensure the achievement of shared goals for both parties.

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